Amazon's system marked an item I returned a year ago as not received and charged me for this return, but the chat bot already knew they had received it.

reallykindasorta@slrpnk.net · 2 months ago

Amazon's system marked an item I returned a year ago as not received and charged me for this return, but the chat bot already knew they had received it.

DucktorZee@lemmy.world · 2 months ago

You were lucky enough to find the chatbot. I had this happen when I could not find any way at all to reach someone about this problem. Ended up eating the charge f*** Amazon

punkaccountant@lemm.ee · 2 months ago

In the app search bar I was able to get the chatbot just by typing the question “how do I chat with customer service?” For future reference.

DucktorZee@lemmy.world · 2 months ago

Thanks but that was pretty much the last straw on Amazon in my life so I hope to never use this information. 😜

punkaccountant@lemm.ee · 2 months ago

Even better!

stoly@lemmy.world · 2 months ago

They seriously hide that shit and move it around so that you can’t find it. Also it gets worse every year.

reallykindasorta@slrpnk.net · 2 months ago

Yeah it’s always annoying to find it:(